📖 Before You Book:

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🚫 Booking Cancellation & Changes:

😊 Need to cancel your booking?

You may cancel your booking up to 24 hours before your scheduled session and receive a refund less a $5 administration fee per booking.

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📅 Need to change your booking instead?

No worries! Booking changes can be made up to 6 hours before your scheduled session, subject to availability.

📞 Please call us on 07 5630 1110.

We cannot process booking changes or cancellations via Facebook, Messenger or email.

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📞 Please call us on 07 5630 1110.

We cannot process booking changes via Facebook, Messenger or email.

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👨‍👩‍👧 Little Humans:

Children aged 12 years and under must always be accompanied and actively supervised by an adult.

One adult may supervise up to four little humans within a booking.

Parents and guardians are responsible for their children's behaviour throughout their visit.

For everyone's safety and to ensure our cats feel comfortable, children must remain with their supervising adult at all times.

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🐾 Cats Are Animals:

Our resident cats are friendly, well socialised and receive regular veterinary care. However, they are still animals, and animal behaviour can never be completely predicted or guaranteed.

💛 By entering the Cat Lounge or VIP Paw Lounge, you acknowledge that you are choosing to interact with free roaming cats. While uncommon, scratches or bites may occasionally occur.

🤝 Please follow all staff directions and Cat Lounge Rules, handle our cats gently, and always respect their boundaries. This helps create a safe and enjoyable experience for both our guests and our furry family.

🩹 If you are accidentally scratched or bitten, please notify one of our team members immediately so we can provide first aid and assist you if further attention is required.

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🚪 Zero Tolerance Policy:

The wellbeing of our cats, guests and team always comes first. ❤️

Anyone who deliberately hurts a cat, behaves aggressively, refuses to follow staff directions, or repeatedly breaks our rules will be asked to leave immediately without a refund.

We appreciate everyone helping us create a safe, calm and enjoyable environment.

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🎟️ Tickets & Entry:

• Each paid entry is valid for one person only.

• Tickets cannot be shared or transferred between guests.

• We do not offer a "try before you buy" option.

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⏰ Session Times:

🐾 30 Minute Sessions run for 30 minutes.

🐾 60 Minute Sessions run for 60 minutes.

To ensure every guest enjoys their full booking, all sessions finish promptly before the next session begins.

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👥 Session Capacity:

Our Cat Lounge has a maximum capacity of 26 guests.

One adult may supervise up to four little humans within a booking.

Capacity may vary if the VIP Paw Lounge is booked privately.

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⏱️ Please Arrive Early:

Please arrive 5 to 10 minutes before your booking so we have time to:

✅ Check you in

✅ Take any food and drink orders

✅ Give you a quick safety briefing

✅ Get everyone into the lounge on time

Our rules are displayed throughout the café, so don't worry if you don't remember everything straight away.

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🧼 Clean Hands = Happy Cats:

Everyone must wash their hands before entering the Cat Lounge or VIP Paw Lounge.

Please don't use hand sanitiser before entering, as the residue can irritate our cats.

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😸 Be Calm & Let The Cats Choose You:

Cats don't enjoy loud voices, running, yelling or rough play.

The best way to make furry friends is to simply relax.

You'll often find the cats come to you when they feel comfortable.

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🐈 Please Respect Our Cats:

Please never:

❌ Chase a cat

❌ Pull a cat's tail

❌ Grab or force a cat to be picked up

If a cat walks away or heads into one of their private rooms, they're simply having a break. Please let them enjoy their quiet time.

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🐾 Interacting With Our Cats:

Our resident cats are friendly, well socialised and receive regular veterinary care. However, they are still animals, and animal behaviour can never be completely predicted or guaranteed.

💛 By entering the Cat Lounge or VIP Paw Lounge, you acknowledge that you are choosing to interact with free roaming cats and that, although uncommon, scratches or bites may occasionally occur.

🤝 Please follow all Cat Lounge Rules and staff directions at all times, handle our cats gently, and always respect their boundaries. Helping our cats feel safe and comfortable creates the best experience for everyone.

🩹 If you are accidentally scratched or bitten, please let one of our team members know immediately so we can provide first aid and assist you if any further attention is required.

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🤗 Picking Up Cats:

Adult guests are welcome to gently pick up cats that are happy to be handled.

If a cat doesn't want to be picked up, please respect their choice and find another furry friend for cuddles.

Some of our resident cats may have temporary or ongoing handling requirements. Our team will let you know if there are any cats that shouldn't be picked up during your visit.

🐾 If a cat walks away, seems uncomfortable or doesn't want to be picked up, please respect their wishes. Cats may react if they feel frightened, cornered or uncomfortable.

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🧒 Little Humans & Cats:

Little humans aged 12 years and under must not pick up or carry the cats.

If a cat is happy to do so, your supervising adult is welcome to gently place the cat on your lap.

You can pat, play and spend lots of time with the cats, but please leave the lifting to the grown ups.

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📢 Respect Everyone:

Please help us create a calm, relaxing environment for everyone.

Loud, disruptive or inappropriate behaviour won't be tolerated.

Parents and guardians are responsible for supervising their little humans at all times.

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🍽️ Food & Drinks:

Please don't feed the cats any human food or drinks.

Food and drinks purchased from Crazy Cat Café are welcome inside the lounges.

No outside food or drinks are permitted.

Please keep drink lids on whenever your drink is unattended to help protect our curious cats.

If a cat becomes a little too interested in your food, please ask one of our team for assistance or use the spray bottle provided as instructed by staff.

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🐾 Please don't feed the cats, even if they give you their best "feed me" eyes. Our cats are on carefully managed diets to keep them happy and healthy.

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📸 Photos:

Photos are encouraged! 📷

Please remember to turn your flash OFF, as camera flashes can hurt our cats' eyes.

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🤰 Pregnancy Notice:

While our cats receive excellent veterinary care, all animals can potentially carry illnesses.

If you are pregnant or have any concerns about visiting an animal environment, we recommend seeking medical advice before your visit.

Entry is at your own discretion.

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🩹 If You Get Scratched:

Although it's uncommon, accidents can happen.

If you receive a scratch, please let one of our friendly team members know so we can assist with first aid.

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👑 Our Cats Come First:

Our cats are family and are treated like royalty. ❤️

Sometimes they may be having a well earned nap, enjoying some quiet time, eceiving veterinary care, enjoying some quiet time, or spending time in a private VIP session.

If you're visiting to see a particular cat, we recommend giving us a quick call before you arrive to make sure they're available.

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🙋 See Something? Tell Us!:

If you notice anyone mistreating a cat, damaging the café or affecting your experience, please let one of our team know straight away.

We'll deal with it as a priority.

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🍷 Alcohol:

Crazy Cat Café is fully licensed and proudly follows Responsible Service of Alcohol requirements.

We have zero tolerance for intoxicated or disorderly behaviour.

Anyone who does not comply with the law, Responsible Service of Alcohol requirements or our House Policies may be refused entry, refused service or asked to leave without a refund.