PRIVACY POLICY

Crazy Cat Café
Centre Arcade
63 & 64, 3131 Surfers Paradise Boulevard
Surfers Paradise QLD 4217

ABN: 85 611 948 737

Last Updated: July 2026

Our Commitment to Your Privacy

At Crazy Cat Café, we respect your privacy and are committed to
protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

- Visit our website
- Make an online booking
- Purchase a Gift Voucher
- Contact us
- Visit Crazy Cat Café

We aim to handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

Depending on how you interact with us, we may collect:

- Your name
- Email address
- Phone number
- Booking details
- Gift Voucher purchase information
- Information you provide through enquiries or contact forms
- Payment confirmation information (we do not store your full credit
or debit card details)

How We Collect Your Information

We may collect your personal information when you:

- Make an online booking
- Purchase a Gift Voucher
- Contact us by phone, email or through our website
- Subscribe to receive promotional offers or important updates (if you
choose to do so)
- Visit our website, which may use cookies and similar technologies

How We Use Your Information

We may use your personal information to:

- Process and manage bookings
- Process Gift Voucher purchases
- Contact you regarding your booking or enquiry
- Send booking confirmations and important service updates
- Improve our website and customer experience
- Send promotional information where you have consented or where
permitted by law

We will only use your personal information for the purposes for which it was collected, or for related purposes where permitted by Australian law.

Online Payments

Online bookings and Gift Voucher purchases are processed using secure
payment providers, including Square and other trusted payment providers
used by our website.

Crazy Cat Café does not store your full credit or debit card details.

Sharing Your Information

We do not sell your personal information.

We only share personal information where reasonably necessary to provide our services or where required by law.

We may share information with trusted service providers who help us operate our business, including website hosting, online booking, payment processing and email service providers.

These providers are only given the information reasonably necessary to provide their services.

Our website may use cookies and similar technologies provided by Wix and other trusted service providers to improve website functionality and
your browsing experience.

You can usually manage or disable cookies through your web browser settings. Please note that disabling cookies may affect the functionality of some areas of our website.

Overseas Service Providers

Some of our trusted technology providers may securely store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information continues to be handled appropriately and in accordance with applicable privacy laws.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

While no online system can ever be guaranteed to be completely secure, we work with trusted service providers that use industry recognised security measures to help protect your information.

Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us.

We may need to verify your identity before responding to your request.

We aim to respond to all reasonable requests within a reasonable timeframe.

Third Party Websites

Our website may contain links to third-party websites.

These websites operate independently from Crazy Cat Café, and we are not responsible for their privacy practices, content or security.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Crazy Cat Café

Phone: 07 5630 1110

Email: cats@crazycat.cafe