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Please ensure you have read this page before making a booking or even walk-ins for the Cat Lounge or VIP Lounge -

we have a NO REFUND POLICY!

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Anyone 12 and under, a parent or guardian will need to sign for them please.

Children 12 and under cannot be in the Cat Lounge or VIP Lounge alone, they MUST BE ACCOMPANIED BY AN ADULT! 

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Anyone found breaking any rules in the Cat Lounge or VIP Lounge will be asked to leave immediately, and will NOT be refunded.

We have a NO REFUND & ZERO TOLERANCE POLICY - the cats and our staff well-being is our priority.

We do not offer  try before you buy option.  There is also no sharing of entries, each entry paid for is that person only.

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• Walk-Ins / Tickets / Bookings for the Cat Lounge or VIP Lounge are non-refundable.  Changes to online bookings can be made up to 48 hours before your booked session by calling the cafe 07 5630 1110.
  Please do NOT message or email, these are not checked often, please call.  No changes will be done via email or messenger contact, ensure you CALL please - 07 5630 1110.

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• Full Sessions run for 50 mins (e.g.: starts at 11:30am & out by 12:20pm for the next session at 12:30pm to 13:20pm, etc.).  
  Half Sessions run for 25 minutes from the time you enter the Cat Lounge, staff will inform you before your session is up.
   

• Maximum people in a session is 26 with maximum of 8 KIDS ALLOWED PER SESSION. 
  If VIP Lounge is being used then the maximum people in a session is 16 with maximum of 5 KIDS ALLOWED PER SESSION.
   

• Please arrive 5-10 minutes earlier to sign in, read the rules, order your food & drinks & to get the staff briefing.  Our rules are available to read throughout the establishment, as we know it can be info overload at the start, so please be sure to read over these so you are familiar with them as we have a no refund & zero tolerance policy.

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• Your hands will need to be washed upon entry of the Cat Lounge or VIP Lounge at the hand wash basin provided in the Cat Lounge or VIP Lounge as hand sanitizer hurts the cats.

 

• Cats don’t like yelling, loudness or aggression, so please play gently with them You will find the cats will come to you more if you just sit still and relax.

 

• Do not chase, pull tails or force a cat to be picked up if it doesn’t want too. If the cat goes to it’s private room, please leave them alone, as they want to rest. 
   

• Adult guests are welcome to pick up the cats, at their own risk. We ask is if the cat looks like it doesn’t want to be picked up, that you leave it be & find a different cat to cuddle.  Please do not pick up Harry the Munchkin or Willie.
   

• Children 12 & under please do not pick up or carry the cats.  You can get your guardian to put a cat on your lap, if the cat wants too.  But please do not at any time pick up any of the cats on your own.  You can pat & play with the cats but please do not pick them up, if you want a cat on your lap, please get your Guardian to do this.
   

• Please do not pick up Harry or Willie at any time, only staff can pick them up.  Willie as beautiful as he is at times can just suddenly bite or scratch, we have noticed with little people so we ask little people to stay clear of him, and adults to only touch or handle Willie at their own risk.  Both Harry & Willie have bow tie collars to assist you in identifying them.
   

• If you do breach any of the listed rules, you will immediately be asked to leave & will not be refunded.  Parents & Guardians are responsible for their kids behaviour, we need to respect all customers.  Loudness & misbehaving will not be tolerated.

 

• Anyone found hurting the cats, being disruptive or not following our basic rules, will be asked to leave immediately and will not get a refund.

 

• Please DO NOT feed any food items to the cats.

 

• No flash photography, this hurts the cats eyes.

 

• You can take food that you purchase ONLY from the Crazy Cat Cafe into the lounges, no other food or drinks can be consumed on the premises. Ensure the lids of your drinks always remain on when unattended to avoid spillage & possibly burning the cats.  If the cats do annoy you while eating, we ask that you spray them with the water bottle provided, this helps us to teach them that this is unacceptable behaviour, & is harmless to them.

 

• Please note animals can be known to carry viruses that can be harmful to pregnant women, although our cats are looked after we cannot guarantee that they won’t catch something from being handled by the public therefore it is at the discretion of any pregnant person to enter at their own risk. We will not accept any liability should you think you have contracted something from our cats.

 

• If you get scratched, please see a staff member for a band aid.

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• The Crazy Cats are our number 1 priority, they are treated like Royalty & we expect all visitors to treat them the same. From time to time randomly, they will go On Holiday or may be in a VIP session.  If you coming to visit a certain cat, please ensure you call the cafe to check they are available, so you won't be disappointed if you miss them.
   

• PLEASE HELP US - If you see anyone disrespecting a cat or the cafe  or ruining your experience, please see a staff member immediately, they will as a priority respond to this.

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• The Crazy Cat Cafe is fully licensed and serves a selection of alcoholic drinks.  At all times we follow Responsible Service of Alcohol Practices.  We have a zero tolerance to intoxicated patrons and any patron not following the law or our House Policies.  Please note our House Policies which staff, patrons and anyone consuming alcohol on the premises must at all times abide too - House Policies

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